Shipping and Returns

Shipping

After you have successfully placed your order, our Customer Service team will contact you via the email and phone number you provided to verify the order and inform you of the order receipt time, along with other necessary information.

Shipping fee:

• It is free within Vietnam.
• For international customers, the fee will be communicated precisely by our customer service staff via email. Our international shipping partners include UPS and FEDEX.

If you find that a product is defective or missing from your order, you can refer to our return policy or contact us via our hotline: [MarkLE’s phone number].

Returns

1. Delivery that is not new, intact, incompatible or missing

We encourage customers to check the status of packages and products before payment to ensure that the goods delivered are of the right category, quantity, color according to the order, and that the external condition is not affected. If this is not the case, please immediately inform us for a timely solution. In case the customer has received the goods and then found that the goods are no longer new, intact, incompatible, or lacking, please take a photo of the product and send it to us for support.

2. Faulty delivery

When you have a problem with our purchased product, please check the integrity of the product, take a photo of the defective product, and then contact us for assistance.

3. Refund methods

Depending on the reason for the return of the product, we will have the following options:

• Exchange for new products of the same type.
• Transfer via bank according to your provided information.
• Especially for orders with international credit card payments, we will refund to the cardholder’s payment account.
• Cash refund directly at the office.

For any details or questions, please contact us at [MarkLE’s phone number] or email: service@markle.com